Overview
1st Line IT Support Engineer Jobs in Port Glasgow at Fersuson Marine
Job Overview
The purpose behind this role is to be the onsite IT end user support, compute, network support, administration, and 2nd Line Support substitute as and when required. This is a “hands-on”, technical support role as well as a contributor to the deployment of new IT technology, applications and functionality that will enhance the FMPG business within the approved 2023 IT strategy.
Responsibilities & Accountabilities
The first point of contact for IT service and support, responsible for the delivery and availability of IT to Ferguson Marine’s staff using deployed Incident and Request Management application.
Be responsible for maintaining an ongoing understanding of the organisational / user requirements related to the support and evolution of IT strategy, ensuring that these align with the agreed technology roadmap
Support deployed IT technology, products and services associated with Ferguson Marine, working closely with business stakeholders and external partners to support the continued evolution and effective operation of IT service.
Support the delivery and achievement of the measure IT goals and report ITIL based process such as Release, Change, Configuration, Incident and Problem Management, ensuring that this is completed in accordance with Ferguson Marine business policy and governance
Develop Ferguson Marine’s IT Knowledge Base articles within Ferguson Marine’s ITSM tool.
Required Knowledge, Qualifications & Experience
Person Specification
Educational / Occupational (Essential)
Accreditation in related computer science
OR
Technical infrastructure discipline.
Personal Qualities :
Proven ability to be willing to learn
Be able to communicate and build a working relationships with peers and colleagues
Experience of SME IT security, networking, applications, and service management principles & practices
Demonstrates effective decision making and prioritisation
Ability to work with or without supervision
Is flexible, consider new ways of working and adapt to change
Demonstrable ability to develop understanding of new technologies
Willing to develop soft-skills, and gain the ability to motivate and positively influence all levels of management
Capable or willing to develop effective communication skills with both Technical and non-technical audiences
Technology Awareness:
Microsoft
Office 365
Active Directory
Unified Communications
Azure
PowerShell
Networking
Cisco / Meraki
Firewall
Cyber Security
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
Title: 1st Line IT Support Engineer
Company: Fersuson Marine
Location: Port Glasgow
