Overview
Collection and Billing Officer Jobs in Liverpool, UK at Liverpool City Council
Job Title:
Billing and Collection Officer
Liverpool City Council is a vibrant community‑focused organisation committed to public service and improving residents’ lives. We are looking for a motivated, detail‑oriented Council Tax Billing and Collection Officer to support financial sustainability and deliver excellent customer service.
About you
- Positive attitude and genuine desire to help people
- Excellent communication, able to explain complex information clearly
- Sharp eye for detail, spotting mistakes early
- Knowledge of Council Tax or willingness to learn
- Problem‑solving skills and ability to find smart solutions
- Comfortable with systems and technology (Northgate experience a bonus)
- Team player but can work independently
- Can juggle tasks and stay calm under pressure
- Proactive, willing to contribute ideas and speak up
- Motivated to develop and make a real impact in the community
Key responsibilities
- Administer and maintain Council Tax accounts, including billing, discounts, exemptions and recovery processes
- Respond to customer enquiries via phone, e‑mail and written correspondence with professionalism and empathy
- Ensure compliance with legislation, policies and procedures related to local taxation
- Liaise with internal departments and external agencies to resolve account issues and support enforcement activity
- Contribute to service improvement initiatives and digital transformation projects
- Maintain accurate records and support audit and performance reporting
Our offer to you
- At least 27 days holiday, rising to 32 after 5 years’ service (pro rata if part‑time); optional purchase of additional days
- Flexible working (role dependent)
- Local Government Pension Scheme – option to join the AVC Scheme
- Progression opportunities and training through high‑quality learning programmes
- Health and wellbeing package, including Employee Assistance Programme
- Cycle to Work and Travel Pass schemes
- Salary sacrifice car lease scheme
- Family‑friendly policies with enhanced leave
- Discounted gym memberships, employee volunteering scheme, Medicash
Equal Opportunities
We are an equal opportunities employer. We guarantee interview to candidates from under‑represented groups who meet the minimum essential criteria for the role and provide reasonable adjustments in line with the Equality Act 2010.
We commit to a workforce representative of the communities we serve.
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Title: Collection and Billing Officer
Company: Liverpool City Council
Location: Liverpool, UK
Category:
