Customer Intelligence Analyst

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

• 
  Hybrid/flexible working
• 
  Pension payments doubled by us – up to a maximum employer contribution of 11.3%
• 
  29 days annual leave plus bank holidays
• 
  Enhanced family leave
• 
  Simply Health level 5 healthcare plan
• 
  Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for

Download full job description here

We are looking for a Customer Intelligence Analyst to help drive customer-focused improvements across RHP. You’ll analyse customer data and feedback to identify trends, understand customer needs and generate actionable insights that support service improvements. Working closely with stakeholders and teams, you will support transformation initiatives, improve our customer journeys and ensure customer insight in embedded in the design and delivery of our services.

You’ll be someone that thrives in a busy environment and enjoys balancing a variety of priorities. You’ll have experience using customer data and insight to inform decisions and drive improvements, alongside excellent stakeholder engagement skills and the ability to work collaboratively across the organisation. You’ll be an effective communicator who can present findings with confidence and clarity, and you’ll bring a naturally curious mindset and enthusiasm for delivering better outcomes for customers in all that you do.

When we’re hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff
• We make it happen
• We care

Feel a connection? If this sounds like you, click on apply now!

**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

Don’t just find a job, feel it!

Hello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.

Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.

If you want to make a difference to our customers, colleagues and beyond, we’re the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.