Overview
Customer Relationship Manager Jobs in Melbourne at Monetise Media Ltd
Customer Relationships Manager
Job Type: Full-time
Salary: Competitive, dependent on experience
Company-wide Monthly Bonus Scheme (Non-contractual Discretionary)
About Monetise
Monetise is a performance-based lead generation company that connects businesses with high-quality customer enquiries across a range of sectors. We focus on building long-term partnerships, delivering strong results and creating opportunities for growth for both our clients and partners.
The Role
As a Customer Relationships Manager, you will be responsible for building and maintaining strong relationships with a portfolio of business partners. Acting as the main point of contact, you’ll help partners maximise performance, identify growth opportunities, and ensure they receive exceptional support.
This is a people-focused role that combines relationship management, problem-solving, commercial awareness, and performance analysis.
Key Responsibilities
- Manage and develop a portfolio of partner accounts, providing ongoing support via email, phone, video calls and messaging platforms.
- Build strong, long-lasting relationships through regular communication and proactive account management.
- Review partner performance and identify opportunities to improve results and increase revenue.
- Think creatively to overcome barriers for growth, working with partners and internal teams to improve campaign appeal, engagement and performance.
- Monitor key performance metrics and investigate any unusual trends or issues.
- Support the onboarding of new partners, ensuring a smooth and professional experience.
- Match partners with suitable lead generation opportunities based on their strengths and objectives.
- Work closely with internal teams to resolve operational issues and improve partner performance.
- Prepare regular performance updates and reports for both partners and internal stakeholders.
- Forecast activity levels and help manage budgets to ensure targets are achieved.
- Identify and approach new business opportunities to expand the partner network.
- Attend meetings with partners, both virtually and in person, to strengthen relationships and explore growth opportunities.
- Contribute ideas for improving processes, performance, and customer experience.
- Represent the company at industry events and networking opportunities where appropriate.
What We’re Looking For
- Previous experience in account management, customer relationship management, business development, sales, or a similar customer-facing role.
- Commercially minded, with the confidence to influence, negotiate and build partner engagement.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities/projects.
- Comfortable working with data and performance reports.
- Someone who naturally looks for solutions and opportunities rather than reasons why something cannot be done.
- A proactive and solution-focused approach.
- Ability to build trust and maintain professional relationships.
- Strong attention to detail.
- Commercial awareness and a desire to help partners succeed.
- Confident working independently and as part of a team.
- GCSE Maths Grade 6/B or above preferred.
Benefits
- 28 days annual leave (increasing with length of service)
- Company bonus scheme
- Company pension scheme
- Opportunities for international travel
- Childcare voucher scheme
- Free on-site parking
- Early Friday finishes and Hybrid working
- Ongoing training and development opportunities
- Supportive and collaborative team environment
Why Join Us?
This is an opportunity to join a growing business where your contribution has a direct impact. You’ll work with a supportive team, build meaningful professional relationships, and play a key role in helping partners achieve success while developing your own career.
Pay: £24,420.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Work from home
Work Location: Hybrid remote in Melbourne (Derbyshire, East Midlands Region)
Title: Customer Relationship Manager
Company: Monetise Media Ltd
Location: Melbourne
