Overview
Customer Retention & Complaints Manager – B2B Jobs in Dudley, UK at Alexander Daniels
Position: Customer Retention & Complaints Manager – B2B, OTE £50k
Alexander Daniels is seeking a Complaints & Customer Retention Manager in Dudley, West Midlands. This vital role will be responsible for managing escalated customer complaints, retaining at-risk customers, and improving overall customer satisfaction.
The ideal candidate should have proven experience in complaints and customer success, excellent negotiation skills, and a focus on process management. The position offers a salary of up to £40,000 with potential bonuses, emphasizing the importance of finding the right match for this newly created role.
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Title: Customer Retention & Complaints Manager – B2B
Company: Alexander Daniels
Location: Dudley, UK
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