Digital Experience Lead

At Complii, we are on the lookout for a Technology Digital Experience Lead to drive the adoption, enhancement, and delivery of our customer-facing digital capabilities, with a key focus on our customer portal and wider digital experience. This role focuses on coordinating customers, internal teams, and external vendors to ensure digital initiatives are delivered effectively, aligned to customer needs, and capable of supporting the continued growth of the business.

If you enjoy improving customer experiences through technology, managing digital initiatives across multiple stakeholders, and turning customer feedback into meaningful platform improvements, this is a role where your impact will be felt quickly and meaningfully.

You will play a critical role in shaping the future of our customer portal and digital roadmap. From day one, the priority is driving customer adoption, managing portal enhancements and integrations, and ensuring digital solutions deliver real value to both customers and the wider business.

What you receive for joining us

We believe in rewarding expertise and accountability, which is why we offer an excellent salary plus a car allowance. This includes 25 days’ holiday plus bank holidays, an additional day off for your birthday, a collaborative and supportive working environment, and the opportunity to work closely with senior leaders who value ownership, communication, and customer-focused delivery.

Here is a look at some of the things you will be doing

• Driving adoption and engagement of the customer portal by identifying opportunities to improve usability, customer experience, and digital value delivery
• Managing relationships with vendors and internal stakeholders to coordinate portal enhancements, integrations, project timelines, and delivery priorities
• Working with customers, marketing, and technology teams to gather requirements, define digital roadmaps, and prioritise customer-focused initiatives
• Supporting the delivery, testing, rollout, and communication of new portal features, integrations, and customer experience improvements

Can you show experience in some of these areas

• Proven experience in Project Management, Product Management, Digital Experience, or similar customer-focused technology delivery roles
• Strong experience working with customer-facing digital platforms, external vendors, SaaS solutions, and multiple stakeholder groups
• Solid understanding of customer engagement, roadmap planning, integrations, APIs, and translating customer needs into structured delivery plans
• A proactive, organised, and delivery-focused approach, with the ability to communicate effectively across both technical and non-technical audiences

If you feel you have the skills and drive to make an impact, even if you don’t meet every requirement above, we’d still love to hear from you.

Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, and electrical divisions, supporting organisations nationwide to operate safely, compliantly, and responsibly. This role offers the opportunity to work across a growing and evolving digital landscape, helping shape customer-facing technology, improve customer engagement, and support the continued growth of the business.