Overview
Duty Manager Jobs in West Markham, UK at MAC
Location: West Markham
The Venue Midlands Arts Centre (MAC) is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music,cinemaand comedy performances as well as creative learning and participation activities.
Setin the leafy Cannon Hill Park, Birmingham,well-loved and well used,itsa relaxed,friendly place attracting a diverse mix of visitors.
The Role We rerecruiting for a Duty Manager to join our Customer Service team on a 22.5 hour per week contract.
This is a customer focussed role for MACthat plays akey part in our visitors experience.
You will oversee daily venue operations, lead the front of houseteamand ensure the safety,security and smooth running of the building.
Key Responsibilities Customer Service Ensure excellent standards of service and a warm welcome for all visitors Be a visible, engaging presence throughout the building Handle queries and complaints professionally, recording outcomes appropriately Keep the team fully briefed on MAC programmes, room hire and conferencing Use Yesplan,Spektrix, Office 365 and People HR to manage bookings and information Motivate the Customer Service Assistant (CSA) team to meet service targets Public/Building Safety Open and close the building, completing all safety and security checks Ensure compliance with MAC’s Premises Licence and statutory regulations Maintain a thorough knowledge of MACs safety and emergency procedures, Support withthetraining and application oftheprocess with team members Act as Incident Commander during evacuations Serve as primary first aider;maintain first
aid room and records Manage security issues, safeguardingconcerns Responsible for oversight of contractors and ensure effective communication between contractions and internal departments. Performance Venue Management Liaise with visiting companies,artist sand hirers, briefing the CSA team and technicians Oversee pre-show safety checks, ticketscanningand audience accessibility Ensure performances start on time; manage postponements/cancellations per MAC procedures Coordinate artist riders with the Catering team Monitor audience attendance via Spektrix Event Management Oversee commercial hire bookings in liaison with the Venue Supervisor and Catering team Ensure room set-ups and furniture moves are planned and in place for all events Coordinate spot cleaning between bookings Troubleshoot AV issues across hireable spaces Welcome Desk Management Maintain a focused, professional Welcome Desk Support the CSA team with Spektrixticketing and retail EPOS Oversee customer data collection in line with the Data Handling Policy Ensure effective administration of the department and banking of all monies taken through the team Performaccuratechecks of the safe and create,checkandvalidatefloats.
Other Tasks Compile weekly CSA rotas and monthly Duty Manager rotas when required Attend key production and event meetings Lead weekly Operations Scheduling Meetings when required Train staff on evacuation procedures Support risk assessments and adhere to MAC’s administrative and financial systems Uphold MAC’s Environmental, Equal Opportunities, Diversity, Safeguarding and H&S policies Undertake training appropriate tothe post and support cross-organisational needs Whatwerelooking for Were looking for someone who’spassionate about Customer Services, who meets most orall ofthe following specification:
Level 3 qualification in any subject First Aid at Work (MAC will fund if not already held) Minimum 2 years’ supervisory experience in a customer service environment, preferably a public venue Proven track recordof delivering high customer satisfaction Experience handling security issues and anti-social behaviour Experience supporting customers with access needs Manual handling experience Working knowledge of licensing, health & safety and building evacuation procedures Excellent communication skills (verbal, written, telephone) Strong IT skills including Microsoft Office and ticketing software such as Spektrix Ability to move heavy furniture (with aids) Organised, detail-oriented and proactive Committed to equal opportunities,diversity and inclusion Available for unsociable hours High standards of dress and timekeeping It will be beneficial if youalso have any of the following:
Bachelor’s degree Performance venue management experience Experience preparing risk assessments or managing volunteers Knowledge of safeguarding legislation, Martyn’sLawor IOSH/health & safety training Enthusiasm for the arts Prior first aid training
How to Apply
Follow the application link, which will take you to our main job advert. Here you can see an in-detail job description and person specification. When applying please complete the application form in full, including all experience,qualification sand relevant skills. Whilst we recognise the development of AI in the modern workplace, we would encourage you to take the time to complete your application without the use of AI;
no generative AI tool can create the personal touch that…
Title: Duty Manager
Company: MAC
Location: West Markham, UK
Category:
