Overview
First Line Support Jobs in London Area, United Kingdom at SSY
Title: First Line Support
Company: SSY
Location: London Area, United Kingdom
SSY boasts a proud legacy which spans over 145 years. In that time, some of the biggest names in ship broking have worked for the company. Indeed, it's fair to say that our company has helped shape the broking industry that we know today.
Due to our continued growth, we are now looking for a First Line Support to join our Technology team in London.
SSY is the world’s largest independent broker. We are objective and autonomous with the scale and coverage to service the most demanding clients and volatile markets across the globe. As a privately owned partnership, we are focused entirely on the needs of our clients and are agile and impartial in the way we do business. SSY operates from 28 offices across the globe and employs over 650 people, covering all the major shipping and commodity locations, and providing a round-the-clock service.
Job description:
We’re on the lookout for the right person who brings a perfect blend of experience and qualifications, but more importantly, someone who fits seamlessly into our culture.
We believe that the right attitude, a willingness to learn, and a genuine passion for what you do are just as important as technical expertise. You should thrive in a team environment, yet be resourceful and capable of working independently when needed. Strong problem-solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed are key. In our fast-paced environment, you’ll need to quickly adapt and be ready to tackle a diverse range of IT challenges.
If you’re someone who values teamwork, isn’t afraid to roll up your sleeves and is eager to make a real impact, this role could be the perfect fit for you.
Responsibilities:
- Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes
- Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution
- Provide general user support deskside to our London office – troubleshooting issues, answering IT questions and handling password resets
- Provide general user remote desktop support for the Dubai, European, US and Singapore offices
- Support and administer local Intune devices
- Maintain IT equipment in conference rooms and shared office spaces
- Manage local IT asset inventory and procurement processes
- Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment
- Implement and maintain security best practices and compliance requirements
- Contribute to the continuous improvement of IT operations and user satisfaction
- Undertake any other duties as reasonably requested
Skills-required:
- 1+ years of experience in IT operations or support roles, preferably in a fast-growing, fast-paced company
- Strong knowledge of Windows operating systems
- Office 365 administration, SharePoint
- Experience in establishing and applying security practices and compliance requirements
- Excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision in a fast-paced environment
- Passion for learning and adapting to new technologies
- Team-first mindset with a customer-centric approach to IT support
