Overview
Hotel Receptionist Jobs in London at London Bridge Hotel
London Bridge Hotel is currently looking for an enthusiastic and engaging Receptionist with an experience of Opera Cloud to join our Front of House team.
London Bridge Hotel is a beautiful and unique, four-star boutique property based in the heart of London. Its prime position next to The Shard, London Bridge station, Borough Market and the Square Mile makes it convenient for city guests and business travellers alike.
As a Receptionist at London Bridge Hotel, you will:
- To welcome guests on their arrival using the guest name and assist with their registration ensuring all details of reservations are correct. Allocate room and direct guest to lift
- To check guests out, charge payment accordingly and pass on any complaints/comments to the Reception Manager or Duty Manager
- To take full responsibility for individual float and to report any shortage immediately
- To cover the switchboard at all times and answer calls within 4 rings
- To carry out financial transactions
- To liaise effectively with other departments
- To be fully aware of all functions and facilities within the hotel
- To aid and assist guests during their stay through effective use of social skills and to pass on any comments to the relevant personnel
- To ensure full handover is passed on to the next shift
- Ensure correct procedure regarding all matters of security are observed
- To be aware of importance of up selling in order to maximise rooms revenue
- To cover for reservations in their absence
- To cover the front desk at all time as per rota
- To keep the front desk clean and tidy at all times
- Adhere to the company’s policy statement and all related instructions
- To ensure standard of grooming is maintained
- To be fully aware of the departmental fire procedure
- To comply with health and safety regulation
- To carry out any reasonable requests made by any member of the management
- To cover for Night Receptionist when required
Personal Specification:
- Positive attitude and good communication skills
- Previous experience in a customer-focused industry
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Job Types: Full-time, Permanent
Pay: £28,300.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
Application question(s):
- Do you have knowledge of Opera Cloud ?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Title: Hotel Receptionist
Company: London Bridge Hotel
Location: London
