Housing Officer Rental Income

JOB ROLE

In this role, you will:

Provide front-line rental income services and advice to existing and potential tenants, or their representatives.

To be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing.

Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.

KEY DUTIES

• Be responsible for the collection and management of rental income against set targets and procedures.
• Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
• Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
• Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy.
• Take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary.
• Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
• Represent Soha at meetings with residents, stakeholders and other agencies as required.

What you will need

• Experience in housing management, rental income recovery or similar services (including legal experience).
• Experience of managing casework.
• The ability to create good relationships with customers and colleagues.
• Well versed in housing and welfare benefit issues.
• Ability to work to performance targets and monitor own performance.
• A valid driving licence