Overview
Operational Support Officer Jobs in Skelmersdale, UK at Out of Hours West Lancashire CIC Ltd
Location: Predominantly office based at our office in Upholland.
Reports to: Operations Manager
Hours: 30 hours per week
This vacancy will close on Thursday 25th June
Working within the OWLS Corporate Team and Service Lines, the role will involve supporting essential business in relation to centralised systems including:
- central Office (HQ) oversight
- data processing/analytics
- designing and monitoring compliance processes
- Team Net Reports
- compliance Communication
The role will predominantly be based at our office in Upholland, West Lancashire.
This Job Description is draft, based on current understanding of the requirements for the role. The Operational Support role will work closely with the Operations Manager and the Chief Officer. The Job Description will be reviewed when the successful candidate is in place.
Main duties of the job
The post holder will be responsible for the central coordination and management of the compliance calendar and activities.
They will provide OWLS with a consistent point of contact on the development and implementation of corporate systems that require ongoing administration.
The post-holder will be the main point of contact for the Central Office and oversee the organisation HQ standards in relation to Health & Safety, accessibility and organised environment for OWLS staff and external visitors.
They will work in collaboration with OWLS CIC to deliver a coordinated and high-quality system that supports the resilience and compliance of the organisation.
The post holder will provide input, skills and knowledge to the wider service lines linking with data reports, compliance and communications.
The role requires building and maintaining relationships with the Central OWLS Team, employees, external colleagues and contractors.
The post holder will have demonstrable high levels of system management and organisation.
In addition, the post holder will contribute to the development of the OWLS CIC and will participate in new initiatives and training as required.
Job responsibilities
Central Office
- Oversee the office environment and ensure Health & Safety is adhered to, including risk assessments.
- Ensure the office is equipped as required.
- Liaise with the contractor in relation to cleaning.
- Liaise with the Excel Practice as the landlord for any related matters.
- Ensure on site storage is secure and monitoring systems are in place.
- Act as point of contact for enquiries regarding the premises.
- Facilitate accessibility for staff and contractors as required.
- Escalate any risks/incidents and support remedial actions.
- Attend the HQ on a frequent basis to oversee and monitor stock levels, environment and maintain the required standards.
Governance Systems
- Provide the Exec/SMT with systems of assurance including reports on compliance.
- Manage the calendar of governance activities to comply with regulations (e.g. DSE).
- Coordinate Health & Safety activities and required compliance.
- Liaise directly and hold the SMT and staff accountable regarding meeting compliance expectations.
- Contribute to problem solving and streamlining systems to reduce over activity and duplication.
- Manage the central organisational policy cycle process from development, dissemination and review.
- Support the Exec/SMT with compliance system administration including DPSIT.
- Manage and maintain the central tracking of incidents, complaints, safeguarding and data breaches.
- Conduct spot check audits (e.g. p-files) and provide reports on findings and actions required.
- Administrate Teamsnet and platforms for the dissemination of information and recording of organisational compliance.
- Coordinate the review and management of the shared drive folders including secure and restricted access.
- Contribute to HR processes on behalf of Exec team.
- Enable Health & Safety compliance through centralised systems.
- Act as a point of liaison for external contractors on Data Protection/Governance, HR and Health & Safety.
- Administer Exec/Board meetings as required, moving towards exploiting digital technologies.
- Liaise with the Exec Team regarding organisational activities and your workplan.
- Carry out ad hoc assignments at the direction of the Exec Team.
Communication
- It is a…
Title: Operational Support Officer
Company: Out of Hours West Lancashire CIC Ltd
Location: Skelmersdale, UK
Category:
