Overview
Operations Director – Transformational Multi Site Hospitality Group Jobs in London Area, United Kingdom at Curated Talent Group
Title: Operations Director – Transformational Multi Site Hospitality Group
Company: Curated Talent Group
Location: London Area, United Kingdom
A rare opportunity to lead a full operational turnaround and shape the future of a national restaurant group.
I am partnering with a well established, multi site hospitality group entering an exciting new phase of growth and brand evolution. We are looking for a commercially sharp, hands on Operations Director who thrives in fast paced environments and wants the autonomy to genuinely make their mark.
This is not a maintenance role. It is a chance to take full ownership of a multi brand estate, elevate standards, rebuild culture and drive a high impact transformation across operations, people and commercial performance.
If you are energised by challenge, visibility and the opportunity to lead from the front, this is a career defining move.
Why this role stands out
- You will have real influence at Board level with a genuine voice in strategy and performance.
- You will lead a transformation agenda including relaunches, repositioning, operational reset and new openings.
- You will oversee multiple brands, each with its own identity and guest proposition.
- You will have end to end ownership across operations, people, commercial performance and guest experience.
- You will work in a hands on, entrepreneurial environment where your decisions have immediate impact.
- This is the perfect role for someone who wants more than business as usual.
What you will lead
Operational Leadership
- Full accountability for the performance of every site across the estate
- Setting and elevating operational standards to deliver exceptional guest experiences
- Leading, coaching and developing Area Managers and General Managers
- Using data, insight and on the ground presence to drive continuous improvement
Commercial Performance
- Ownership of P and L, labour, margins and profitability
- Driving sales growth, spend per head and operational efficiency
- Partnering with Marketing on campaigns, menu launches and in venue activation
Relaunches and New Openings
- Leading the operational delivery of relaunches, refurbishments and new site openings
- Creating playbooks that reset teams, standards and guest experience
- Embedding consistent, high performing operational behaviours across the estate
People and Culture
- Building a culture of accountability, recognition and high performance
- Developing leadership capability across all levels
- Partnering with People and Payroll on recruitment, training and engagement
Procurement and Supply Chain
- Overseeing procurement of food, beverage and consumables
- Driving quality, cost efficiency and supplier performance
- Ensuring supply chain resilience and margin optimisation
Technology and Systems
- Owning the operational tech stack including POS, reservations, labour and stock
- Identifying and implementing tools that enhance efficiency and guest experience
Property and Estate
- Supporting site selection, feasibility and investment decisions
- Managing landlord relationships, renewals and estate development
Risk and Compliance
Ensuring every site operates safely, legally and to the highest standards
Leading crisis management and regulatory relationships
Who this will suit
You are a proven multi site operator with a strong commercial brain and a passion for people. You thrive in environments where you can be visible, hands on and influential. You are comfortable balancing strategic thinking with operational reality and you love leading teams through change.
You will bring experience leading multi site operations at scale, strong P & L ownership, a track record of turnaround or relaunch, the ability to inspire and develop high performing teams, and a passion for hospitality and exceptional guest experiences.
Why now
The group is at a pivotal moment. stabilising, rebuilding and preparing for growth. The right leader will have the autonomy, support and platform to shape the next era of the business.
If you want a role where your leadership is felt across an entire estate and your ideas genuinely land, this is the opportunity.
Salary package, bonus + enhanced benefits are negotiable for the successful candidate and we currently positioning this role at £100 – £120k per annum.
All conversations remain in confidence.
