Overview
Operations Manager – Military Deafness Jobs in Birmingham at Keoghs
Description
The Operations Manager will have team leader responsibilities as well as assisting the Business Unit Director in achieving the financial, technical and people management targets for the Business Unit. As well as ensuring Client’s SLA’s and internal objectives, benchmarks and KPI’s are delivered.
This is a fantastic opportunity for those wishing to gain/develop their experience in an operational role, with a specific focus on management of others, together with gaining skills to support the growth of the department – both financially and organically.
Key Responsibilities
- Assisting in the delivery of the financial budget – analysis of monthly performance and preparation of forecasting to support achievement of the budget
- Project Management/Growth of client(s)
- Ensuring the unit delivers excellent client care and quality to our Clients, achieving both Client driven and internal KPI’s
- Attaining the people metrics for their sub-unit – supporting internal career development and progression
In this role you will also be responsible for delivering the following:
- Financial performance
- Profitability
- Capacity Planning
- Quality, including delivering against SLAs and KPI’s
- Excellent client care
- Build and maintain a strong relationship with all key stakeholders
The Operations Manager is responsible for leading a group of Team Leaders/Technical Supervisors to deliver their teams objectives by:
- Setting and measuring at regular intervals – the unit, team and individual KPI targets (client and internal)
- Delivering a consistent and regular communication line with the Business Unit
- Director along with other key stakeholders
- Ensuring there are regular team meetings, 1-2-1s, performance reviews and performance development discussions taking place.
- Delivering an environment where high morale and engagement exists where team members are encouraged to participate in improving morale and where success is celebrated as a team
- Regularly review processes to ensure continuous improvement
Skills, Knowledge and Expertise
Essential
- Proven experience of managing a team(s)
- Able to provide evidence of achieving current and past objectives
- Clear evidence of having developed other team members to their maximum potential
- Proven track record of using own initiative
- Highly organised and effective planner
- Ability to prioritise workloads/capacity plan
- Effective communicator with excellent listening and verbal skills
- Confident decision maker
- Remains calm under pressure
- Proficient IT skills
- Commercial awareness
- Ability to be adaptable and think on your feet
- Ability to positively influence others
Desirable
- Proven experience of mentoring one or more team members to their full potential
- Previous experience of MI reporting and analysis
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
About Keoghs
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
Title: Operations Manager – Military Deafness
Company: Keoghs
Location: Birmingham
