Overview
Patient Experience and Complaints Support Officer Jobs in Halifax, England, United Kingdom at Calderdale and Huddersfield NHS Foundation Trust
Title: Patient Experience and Complaints Support Officer
Company: Calderdale and Huddersfield NHS Foundation Trust
Location: Halifax, England, United Kingdom
Are you passionate about improving patient care? Join us to investigate and resolve patient concerns, support families, and work with clinicians to turn feedback into meaningful improvements.
We’re looking for someone with excellent written and verbal communication, problem-solving skills, and a proactive approach to help ensure every patient’s voice is heard.
Make an impact every day – apply now and help put patients at the heart of everything we do.
- Investigate and resolve patient concerns and complaints, helping families and carers feel heard and supported
- Work alongside clinicians and managers to embed patient feedback into service improvements
- Link complaints with incidents to drive meaningful improvements
- Ensure all communication is handled professionally, sensitively and confidentially.
- Work cross divisionally in a supportive and collaborative
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
For further details / informal visits contact: Name: Helen Marsh Job title: Quality and Safety Lead Email address: [email protected] Telephone number: 01422 223523
