Pension Administrator

The Pension Administrator is responsible for accurately processing pension calculations and processes, maintaining pension records, and ensuring timely retirement, transfer, death, refund payments to members, family or pension company in accordance with policies procedures and regulatory requirements. This role supports day-to-day pension operations, resolves employee enquiries, and assists with reporting, audits, and compliance-related activities.

Key tasks and responsibilities:

• Responsible for Pension administration ensuring all correspondence/instructions are responded to in a professional and timely manner and within Service Level Agreements
• Complete pension tasks as allocated, including accurate calculations and correspondence and checking where required
• Responsible for maintaining the pension records with accurate data.
• To process new starters, leavers, retirement deaths, transfers etc. and variations and absences on Pension systems in accordance with the SLA
• Support continuous improvement initiatives and projects
• Maintaining the allocating of tasks in the absence of the clerical administrator, and responding to emails on a daily basis
• To be the first point of contact and own queries raised by clients responding in a timely manner and in line with our client SLA’s
• Record contributions for reconciliation purposes for the client
• Working within a team environment to ensure customer excellence and accurate, quality delivery.
• Support pension projects where required
• Input into continual improvement initiatives

Essential Skills and Attributes:

• A minimum of one year’s pension experience
• Educated to GCSE level or above with English and Maths, Grade C or above (or equivalent)
• Excellent IT skills in MS Word, Excel
• Apply meticulous attention to detail and accuracy
• Good oral/written communication and numeracy skills
• Ability to plan and prioritise own workload to ensure deadlines are met
• Proactive and enthusiastic approach to tasks and learning

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

• 
  External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
• 
  Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.