Receptionist

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico is delighted to offer an exceptional opportunity for a polished, proactive, and service driven Corporate Receptionist to join our team at the stunning offices of a prestigious private investment firm in Marble Arch.

As the face of the organisation, you will deliver a warm, professional, and seamless welcome to all staff, clients, and visitors. You will act as a true brand ambassador, ensuring every interaction reflects the firm’s high standards and commitment to excellence.

This is a dynamic, multi floor front of house operation where no two days are the same. You’ll work closely with a fantastic team of four Receptionists, a supervisor, and a reception manager.

Key Responsibilities

• Provide an exceptional welcome to all visitors and staff, ensuring a professional and personable experience.
• Oversee reception operations across three client-facing floors, supporting 15 meeting rooms in total.
• Manage check-ins and bookings using the Condeco system.
• Greet guests on the 6th and 7th floors and direct them to their allocated meeting rooms.
• Support the events hub on Level 4 for internal and external events.
• Answer and direct phone calls and emails promptly and professionally.
• Maintain a tidy, organised, and polished reception environment.
• Manage meeting room bookings and appointment scheduling.
• Assist with administrative tasks as required.
• Book taxis and transport when needed.
• Handle access card requests and visitor passes.
• Run daily operational reports and support wider facilities coordination.

Hours: 40 hours per week. Rotating shifts between 8am-7pm, with the flexibility to work slightly earlier/later shifts from time to time.
Salary: £35,831 per annum

Qualifications

We need:

• A confident communicator who can build rapport quickly and professionally at all levels.
• Experience in a corporate client services or high-end front-of-house environment (preferred).
• Previous receptionist or administrative experience.
• Experience using a room booking system (Condeco preferred).
• Strong IT skills, including MS Office and video conferencing setup.
• Ability to multitask, prioritise, and remain calm under pressure.
• Immaculate presentation and a genuine, friendly, and positive personality.
• A proactive mindset with strong attention to detail.
• A team player who thrives in a collaborative, high-performing environment.

Additional Information

What’s in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.