Overview
Receptionist/ Administration Assistant Jobs in Prescot, England, United Kingdom at Mersey Care NHS Foundation Trust
Title: Receptionist/ Administration Assistant
Company: Mersey Care NHS Foundation Trust
Location: Prescot, England, United Kingdom
An exciting opportunity has arisen for 2 part-time posts to join the Reception Hub / Walk In Centres for Community Services at Mersey Care NHS Foundation Trust.
The Reception Hub provides first point of contact for patients, carers and healthcare professionals seeking support from community health services. The successful candidate will play a key role in answering telephone calls, managing referrals and providing administrative support to ensure patients are directed to the appropriate services quickly and efficiently.
This role will require working at various community clinic resource centres once training is complete and the post holder is confident in the role.
This role is ideal for someone who has excellent communication skills and is committed to delivering a high standard of customer service.
The post holder will work within a Walk in Centre supporting various Community Services, will be first point of contact for service users providing a professional telephone and administrative service.
Key Responsibilities Include
First Point of Contact for Service Users, handling incoming calls from patients, carers and healthcare professionals
Providing clear and accurate information in response to enquiries
Recording and updating patient information on Trust systems
Processing referrals and requests for community services
Ensuring calls are handled efficiently and in line with service standards
Managing calls and prioritising tasks within a busy contact centre environment
Escalating calls or queries where appropriate to clinical teams or senior staff
Completing administrative tasks linked to patient referrals and service coordination
Maintaining accurate records while adhering to confidentiality and information governance standards
Working as part of a team to maintain service performance and support operational targets
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
For further details / informal visits contact: Name: Maria Kelly Job title: Deputy Admin Support Manager Email address: [email protected] Telephone number: 07826578887
