At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, opening and closing of the Boutique and housekeeping duties. Duties & responsibilities:

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach