Overview
Service Implementation Lead Jobs in Birmingham at DATUS Enabling Recovery
Job Description
Reports to: Organisation and Governance Consultant
Line management: none
Checks: Enhanced DBS and two references
Purpose
The Systems Implementation Lead ensures that organisational systems, processes and priorities agreed by the CEO and Directors are consistently implemented across DATUS. The role focuses on translating agreed organisational systems into everyday practice across teams.
The postholder supports managers and staff to use organisational systems effectively, ensures that agreed actions are completed, identifies barriers to delivery and escalates risks where necessary. The role strengthens organisational reliability by closing operational loops and ensuring commitments made by leadership are followed through.
This role does not determine service direction or manage operational services. Responsibility for service delivery remains with service managers and programme leads. The Systems Implementation Lead ensures that organisational systems are embedded, understood and used consistently.
Key Responsibilities
Systems Implementation
· Embed organisational systems, operational frameworks and processes designed by the Organisation and Governance Consultant and approved by the CEO. These include new systems, including a Client Records system and a Finance system
o The design, test, implementation and continuous improvement need to be coordinated by the Systems Implementation Lead
o The new systems and applications being implemented need to be maintained and managed when fully implemented.
· Support managers and staff to understand and use these systems in their day‑to‑day work.
· Identify practical barriers to implementation and work with teams to resolve them.
· Ensure systems are clearly understood and consistently used across all teams.
· Develop practical guidance, processes and tools to support implementation.
Embedding & Adoption
· Work with Heads of Service and managers to embed systems into everyday practice.
· Ensure staff are trained, supported and confident in using systems.
· Identify barriers to adoption and work proactively to resolve them.
· Ensure consistency of approach across different programmes and teams.
Delivery Assurance
· Maintain oversight of organisational priorities, actions and implementation plans.
· Ensure agreed actions are completed and do not drift.
· Track progress against key deliverables and milestones.
· Hold structured check-ins with managers to ensure accountability and progress.
Delivery Assurance
· Maintain oversight of organisational priorities and agreed actions.
· Check that tasks and commitments agreed with managers are completed.
· Ensure actions do not drift or remain unresolved by regularly reviewing progress.
Manager Coordination
· Hold short, structured check‑ins with managers and staff responsible for delivery. These meetings focus on confirming priorities, reviewing progress, identifying barriers and reinforcing the use of organisational systems.
Organisational Coordination
· Maintain visibility of operational activity across the organisation.
· Support clear communication between leadership and operational teams.
· Track organisational commitments and ensure delivery remains aligned with agreed systems and priorities.
Reporting & Escalation
· Provide regular updates to senior leadership on:
- Implementation progress
- Risks and barriers
- System effectiveness
· Escalate issues where delivery is not on track.
Performance & Systems Integration
· Work closely with the Performance & Finance Lead to ensure alignment between:
- Finance systems
- KPI and performance reporting
- Client data systems
· Ensure systems support accurate, real-time data and effective reporting.
· Support development of dashboards and reporting tools.
Policies, Procedures & Governance
· Support development and implementation of organisational policies and procedures.
· Ensure policies are translated into practical processes and consistently applied.
· Monitor compliance and identify gaps.
· Support continuous improvement of governance frameworks.
Continuous Improvement
· Identify where systems are not working effectively.
· Gather feedback from staff and managers.
· Work with leadership to refine and improve systems and processes.
· Promote a culture of continuous improvement and learning.
The Systems Implementation Lead is to required evidence how this the role supports DATUS in meeting or exceeding the following KPIs and targets, including;
1. Increased referrals, engagement and retention across treatment and recovery pathways.
2. Early identification and early intervention through community, peer and partner referral routes
3. Delivery of evidence-based brief interventions
4. Increased uptake of harm reduction interventions
5. Improved access to naloxone and overdose prevention
6. Improved continuity of care between treatment, recovery and community support (no wrong door)
7. Improved recovery progression and sustained recovery outcomes including planned completions, sustained engagement and reduced re-presentation to treatment
8. Increased community-based recovery support and visible recovery including growth of recovery communities, peer roles and visible recovery activity
9. Reduced stigma and improved awareness of treatment and recovery pathways
10. Improved access for underserved / marginalised communities with increased representation of underserved groups in access, engagement and outcomes
11. Improved access to wider health and wellbeing support including housing, employment, mental health and physical health support
12. Improved data capture, pathway reporting and system intelligence including real-time data, outcome tracking and recovery intelligence to inform system planning
Pay: £40,000.00 per year
Work Location: In person
Title: Service Implementation Lead
Company: DATUS Enabling Recovery
Location: Birmingham
