Service Supervisor

Title: Service Supervisor

Location: Golden Square, Soho, London

Salary: Up to £34k

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for indivuduals who strive to exceed expectations at every turn.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!

Job Description

Team Leadership & Development

Lead, coach, and inspire a small, close-knit hospitality team within a dynamic media agency environment. Recruit, train, and support team members across coffee service, retail, and events. Set clear expectations while fostering a fun, collaborative culture where people feel motivated to deliver their best.

Experience & Quality

Take ownership of the day-to-day experience, ensuring consistently high standards across coffee, retail, and in-house hospitality. Keep a sharp eye on quality, presentation, and service style—balancing professionalism with a relaxed, agency-appropriate vibe. Proactively address any issues to maintain a seamless and enjoyable experience for clients and colleagues.

Operations & Logistics

Oversee weekday operations (Monday–Friday), managing the smooth running of the coffee bar, retail offer, and meeting/event hospitality. Coordinate ordering, stock control, and setup, ensuring everything is in place to deliver efficiently. Take responsibility for planning and executing internal events, adapting quickly in a fast-paced environment.

Thursday Bar & Events Lead

Own and develop the weekly Thursday bar night—bringing creativity, energy, and a strong point of view on drinks and atmosphere. Curate engaging, high-quality beverage offerings and themed experiences that can compete with the best of Soho’s hospitality scene. Lead from the front during events, driving both service standards and overall vibe to create a standout social moment each week.

Client Experience & Engagement

Build strong relationships with internal teams and guests, delivering a personable and engaging service style. Confidently handle requests, including bespoke event needs and dietary requirements. Stay curious—gather feedback, spot trends, and continuously evolve the offer to keep it fresh, relevant, and exciting.

Qualifications

• Previous experience within the hospitality industry, specifically in events and bar environments but also with a keen interest in retail and speciality coffee.
• Have a contagious passion for food, beverage and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.