Sheltered Scheme Manager (Part-time)

Do you have strong people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high‑quality housing management services? We’re looking for a Sheltered Scheme Manager to join our team and provide day‑to‑day management of our sheltered and independent living schemes across Liverpool. You’ll play a vital role in helping residents over 55 live safely, independently and confidently within their homes and communities.

What you’ll be doing:

• Deliver day‑to‑day housing management across sheltered and independent living schemes, ensuring compliance and high‑quality service delivery.
• Respond to resident enquiries, low‑level disputes, emergencies and daily wellbeing checks, promoting safety, independence and positive outcomes.
• Complete risk and needs assessments, annual reviews, support plans and case management activities to help residents remain safe at home.
• Support the lettings process, including viewings, inductions and promoting the benefits of sheltered housing to minimise voids.
• Empower residents to engage in activities and events that promote health, wellbeing and social inclusion.
• Assist residents with tenancy sustainment, digital access, welfare benefit applications, budgeting advice and referrals for aids, adaptations and assistive technology.
• Work collaboratively with internal teams, external agencies and multi‑agency partners to support independent living and effective signposting.
• Use the OKEachDay service to share information and respond to resident queries.
• Participate in scheme audits, inspections, health and safety checks, fire alarm testing and monitoring of communal areas.
• Report and escalate repairs, liaise with contractors and monitor the quality of completed works.
• Promote safeguarding, reporting concerns promptly in line with Torus and Local Authority policies.
• Support marketing and promotional activity to raise awareness of sheltered housing and attract new applicants.
• Maintain accurate records, ensure data security and contribute to value‑for‑money and continuous improvement objectives.

What we’re looking for:

• GCSE Grade 4+ (or equivalent) in English and Maths.
• CIH Level 3 or willingness to work towards.
• Experience working in sheltered housing, housing management or social care with older or vulnerable people.
• Experience completing assessments, support plans and managing a caseload.
• Strong multi‑agency working experience and ability to make decisions in challenging situations.
• Ability to listen, understand and signpost effectively.
• Personal resilience and strategies for managing difficult situations.
• Experience providing budgeting advice and basic welfare benefit support.
• Knowledge of safeguarding practices and procedures.
• Ability to build rapport while maintaining professional boundaries.
• Commitment to equality, diversity, health and safety and high‑quality service delivery.
• Confident using ICT systems and digital communication tools.
• Flexible approach to work, including evenings and weekends when required.
• Ability to travel to various locations using own transport.
• Ability to work from home when required.

Interview Process:

• Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant experience, safeguarding awareness, housing management knowledge and customer‑focused behaviours. Interviews will take place at our Liverpool City Centre Office on Thursday 9th July 2026.

Additional Information:

• Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check (where applicable)
• Two completed references
• Occupational Health questionnaire – Fit for Work
• Enhanced DBS is required
• Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.