Service Manager – Homelessness Services

The role: will support the delivery of Live Well Kent and Medway’s mental health and wellbeing services. You’ll have responsibility for all referrals coming into the service, you will manage the incoming telephone system as well as the online and email process. You will train you team and the supporting Link staff to manage the demand and will be responsible for the quality of this vital element of the service. You will support the area manager with data management for reporting cycles in addition to managing the team responsible for initial contact with LWK&M. Good people and communication skills will be essential in this role.

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Working pattern: 37.5 hours, 9.00am to 5.00pm, Mondays to Fridays with some flexibility required.

Location type: On-site

Contract type: Fixed term until 31st March 2027.

Interview date: 14th July 2026.

The contract for this role runs until 31st March 2027. We hope to extend the contract if new funding is obtained, but this isn’t guaranteed at the time of writing this job advert.

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply. Please have a look at the application guidance and job description at the bottom of the page to give you the best chance of being shortlisted.

For further information about the role, or to have an informal chat with the recruiting manager, please contact Tony Waite on 07785 691828 or email [email protected].

For any further information regarding the application process please contact [email protected]

We are Porchlight, Kent’s largest charity for homeless and vulnerable people. We’re here for people who have nowhere to go and no-one to turn to. Some are living on the streets, others need our support to prevent or resolve any issues that could put them at risk of homelessness.